# How to Implement Bitrix24 CRM for Process Automation

Today’s companies are looking to connected digital systems for streamline and scale up operations. One of the most powerful software out there in this field is Bitrix24 CRM, a tool that brings projected CRM expertise from task management to communication, sales pipelines and automation under the same roof. Learning how to set up Bitrix24 CRM automation lets companies streamline work processes, decrease manual efforts, and better teamwork. Whether you’re selecting the cloud version for accessibility or the on-premise version for power, the best configuration can change your approach to business.

This handbook walks through the process of [Bitrix24 implementation](https://alexv.pro/en/services/crm-implementation/bitrix24-crm/) from getting ready and installation to customization and scaling.

### **Understanding Bitrix24 CRM**

Bitrix24 CRM is more than just CRM for your business. It describes itself as "a synergy of collaboration software, project management software, and workflow software to give a central overview of the entire business".

Among its highlights are:

* **Contact and sales pipeline management.**
* **Integrated communication facilities, including chat, calls and video conferencing.**
* **Task based project management with tasks, deadlines and Gantt charts.**
* **And automation to repetitious tasks such as lead nurturing or follow-ups.**

### **Why you need process automation with Bitrix24**

You simply can’t afford not to automate in today’s competitive environment. Organizations that automate realize quicker turnaround, greater accuracy, and cost savings. When you automate processes in Bitrix24 CRM, it affects:

* **Sales productivity:** Automatically assign and follow up with leads.
* **Customer service:** If only a series of standard workflows could speed up response times.
* **Project delivery:** Keeping things going without human help.

### **Preparing for Bitrix24 Implementation**

Before getting too deep into setup, we set the stage. Companies should:

* **Set goals:** Decide what processes ought to be automated.
* **Access infrastructure:** Choosing between cloud vs on-premise.
* **Appoint a project lead:** Anoint someone to manage implementation.

This approach provides for better short-term and long-term outcome.

### **Choosing Between Cloud and On-Premise**

There are two different ways to deploy Bitrix24 and each has its own advantages.

| Deployment Type | Benefits                                                   | Ideal For                                |
| --------------- | ---------------------------------------------------------- | ---------------------------------------- |
| Cloud           | Rapid deployment, automatic updates, minimal IT investment | Startups, small and mid-sized businesses |
| On-Premise      | Total control, data privacy, rich customization            | Large enterprises, regulated industries  |

It is up to you and will depend on the size of your business, your IT sophistication and the specifics of your compliance obligations.

### **Using Bitrix24 CRM to Automate your Business: A Step-by-Step Instruction**

#### **Initial Setup and Installation**

For cloud users Register on the Bitrix24 website Select a plan Adjust the service to each user.

For those of you that access the on-premise, download the software package directly onto your server and set the access privileges.

#### **Configuring Users and Permissions**

Establish role-based access to employees. This means sales, marketing, and support professionals will not be overwhelmed with unnecessary and irrelevant data.

#### **Customizing CRM Pipelines**

Custoimize sales stages per your business model. For example:

* **New lead**
* **Qualification**
* **Proposal sent**
* **Negotiation**
* **Closed (won/lost)**

#### **Enabling Process Automation**

Create workflows for repetitive tasks. Examples include:

* **Automated form submitted follow-up emails.**
* **When a new lead is added, the associated task is created.**

#### **Integrating Communication Tools**

Integrate email, telephony, and chat in no time. This centralizes customer interactions.

#### **Project and Task Management**

Plan projects with task templates and Gantt charts. Set deadlines and automatic reminders to help teams stay on target.

#### **Monitoring and Reporting**

Use Bitrix24 analytics dashboards to track your progress and make the most informed decisions.

### **Key Benefits of Bitrix24 Implementation**

* **Enhanced team collaboration.**
* **Streamlined communication across channels.**
* **Improved lead nurturing through automation.**
* **The human error in when inputting data and handling was reduced.**

### **Best Practices for Successful Implementation**

* **Begin small:** Automate one process, then grow.
* **Engage teams:** Gather input on processes.
* **Train users:** Offer training to staff.
* **Check results:** Modify automation rules if necessary.

### **Typical Problems and How to Solve Them**

| Obstaculo                   | Solucion                                                                                   |
| --------------------------- | ------------------------------------------------------------------------------------------ |
| Resistencia al cambio       | Ensene como emplear el sistema y destaque las ventajas                                     |
| Dificultad en configuracion | Comience con flujos de trabajo sencillos, amplie posteriormente                            |
| Problemas de integracion    | Utilice la interfaz de programacion (API) de Bitrix24 o pongase en contacto con el soporte |

### **FAQs**

#### **What is Bitrix24 CRM?**

Bitrix24 CRM is the most highly developed crm with customer management features, lead extraction, sales department automation and project management.

#### **How does Bitrix24 compare between cloud and on premise?**

In general, the cloud version is ideal for small to medium businesses that want simple setup, while the on-premise version is better for enterprises requiring complete control and compliance.

#### **How long does it take to implement Bitrix24?**

Simple configuration could be set up in a couple of hours but advanced customisation and automation could easily take several weeks based on complexity.

#### **Is it possible to integrate Cardlife with other software?**

Yes, Bitrix24 has built-in integration with email providers, telephony systems, tax accounting software and can also integrate get with any other third party software thanks to own API.

#### **Is Bitrix24 free to use?**

Bitrix24 has a free version with limited capabilities. Premium plans open up advanced CRM, automation and project management features.

#### **Is IT Support Required for the On-Premise Installation?**

Yes, the on-premise version normally has to be setup with IT professionals to set it up, configure it, and continued to be maintained.

### **Conclusion**

Being able to configure Bitrix24 CRM for process automation is a smart investment that fosters teamwork, sales control, and customer support. Through the careful selection of cloud vs on-premise, the tuning of pipelines and the automation of workflows, companies can cut through the waste and win in the competitive world. Whether you are a little company or a big corporation, Bitrix24 adjusts to both and makes your team - even if you're a solopreneur - work smarter, not harder.
